Workplace competency
Services and Hospitality Competencies
What it assesses
A set of 10 services and hospitality competencies.
Maximum duration
4 min
Languages
es
Competencies included (10)
- Customer service in the hospitality industry Measures the capacity to interact with customers in hospitality settings, solve problems and deliver positive experiences.
- Food safety knowledge Measures the understanding of safe practices and regulations in handling, storing and preparing food.
- Event management Measures the ability to plan, organize and run events, coordinate logistical details and manage budgets.
- Lodging services management Measures the capacity to lead operations in accommodation establishments and ensure guest satisfaction.
- Handling complaints and solving problems in hospitality Measures the ability to listen to, understand and resolve complaints in hospitality settings, ensuring customer satisfaction.
- Knowledge of protocol and etiquette Measures the capacity to apply appropriate social norms and protocols in work and professional contexts.
- Selling skills in the hospitality industry Measures the capacity to make effective sales by adapting to customer needs in hospitality settings.
- Travel and tourism knowledge Measures familiarity with essential concepts and terminology in the tourism industry.
- Booking and scheduling skills Measures the ability to coordinate and manage bookings and scheduling in the travel and hospitality industry.
- Food service management Measures the capacity to run restaurant operations, optimizing the customer experience.
Roles that use this test
Kokoro combines this test with others depending on the role. Some roles where it adds signal:
This test is part of Kokoro’s psychometric tests library, combinable by role. The test describes and provides a comparable signal; it is interpreted alongside other inputs and the human team decides.