Services and Hospitality Competencies

What it assesses

A set of 10 services and hospitality competencies.

Competencies included (10)

• Customer service in the hospitality industry Measures the capacity to interact with customers in hospitality settings, solve problems and deliver positive experiences.
• Food safety knowledge Measures the understanding of safe practices and regulations in handling, storing and preparing food.
• Event management Measures the ability to plan, organize and run events, coordinate logistical details and manage budgets.
• Lodging services management Measures the capacity to lead operations in accommodation establishments and ensure guest satisfaction.
• Handling complaints and solving problems in hospitality Measures the ability to listen to, understand and resolve complaints in hospitality settings, ensuring customer satisfaction.
• Knowledge of protocol and etiquette Measures the capacity to apply appropriate social norms and protocols in work and professional contexts.
• Selling skills in the hospitality industry Measures the capacity to make effective sales by adapting to customer needs in hospitality settings.
• Travel and tourism knowledge Measures familiarity with essential concepts and terminology in the tourism industry.
• Booking and scheduling skills Measures the ability to coordinate and manage bookings and scheduling in the travel and hospitality industry.
• Food service management Measures the capacity to run restaurant operations, optimizing the customer experience.