Hiring for retail and consumer goods
Assess service, adaptability and pace before interviewing, in high-volume, high-turnover processes.
From an industry risk to a better-supported decision
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Industry risk
High volume and turnover; you have to filter fast without losing service quality.
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Signals to assess
Customer orientation, adaptability, self-control and communication.
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Suggested assessments
DISC Evolution, Orientación al Cliente y Servicio, Competencias en Servicios y Hospitalidad, Competencias en Gestión del Comportamiento y Autocontrol
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Output
Ranking and comparable report to prioritize and prepare the interview.
Suggested assessments for this sector
Typical roles in the sector
Each role assesses different things. We show you what to combine and why.
Store cashier
Integrity in handling cash, customer orientation, self-control under pressure and basic handling of numbers.
Assess store cashier →Sales executive
Cognitive ability, sales style, customer orientation, communication and handling pressure.
Assess sales executive →Store manager / supervisor
Leadership and team-development skills, commercial orientation and self-control under floor pressure.
Assess store manager / supervisor →Promoter / Merchandiser
Commercial orientation, communication, energy and self-control to keep the drive up throughout the whole shift.
Assess promoter / merchandiser →Floor Supervisor
Team leadership, organization under pressure, customer orientation, and orientation to commercial results.
Assess floor supervisor →Store salesperson / advisor
Customer orientation, sales style and relational energy, to sort many applicants before interviewing the most promising.
Assess store salesperson / advisor →