Behavior Management and Self-Control Competencies

What it assesses

A set of 10 behavior management and self-control competencies.

Competencies included (10)

• Impulse control Measures the ability to resist distractions, manage impulses and make rational decisions in emotional situations.
• Planning and foresight Measures the capacity to develop plans, anticipate challenges and adapt to change in work and personal situations.
• Decision-making Measures the ability to assess situations, weigh options and make strategic decisions in work environments.
• Stress management Measures the capacity to stay calm and manage emotions in high-pressure work situations.
• Self-control Measures the ability to stay calm and manage emotions in high-pressure situations.
• Risk management Measures the capacity to identify, analyze and mitigate risks in work scenarios.
• Patience and tolerance for delayed gratification Measures the ability to postpone rewards in pursuit of long-term benefits.
• Attention and concentration Measures the capacity to stay focused on tasks and avoid distractions.
• Resilience Measures the ability to adapt and recover from challenging situations in the work environment.
• Emotional intelligence Measures the capacity to recognize and manage one own emotions and those of others in work situations.

Roles that use this test

Kokoro combines this test with others depending on the role. Some roles where it adds signal:

• Assess Agente de cobranza telefónica →
• Assess Agente bilingüe (contact center) →
• Assess Agente de atención al cliente →
• Assess Agente de contact center →
• Assess Agente de ventas telefónicas →
• Assess Asistente de aula →
• Assess Auxiliar / dependiente de farmacia →
• Assess Back office de operaciones (BPO) →

This test is part of Kokoro’s psychometric tests library, combinable by role. The test describes and provides a comparable signal; it is interpreted alongside other inputs and the human team decides.