Role
Telephone sales agent
The hiring challenge
They face constant rejection and work to targets. It is hard to tell in an interview who withstands the sustained "no" from who fades in the first week.
What to assess
Selling style, emotional resilience and commercial energy, to rank candidates by their real fit for the role.
How we build the mix
In this role the central filter is not the cognitive side, but disposition, the way people relate and self-control. The mix is built by prioritizing the role's competencies.
Related competencies confirm that this capable person can perform the specific functions of the role well, not just reason in the abstract.
A technical assessment (your own or digitized) verifies they can use the tools of the role. Or, as an alternative, DISC to learn the behavioral profile for the role.
Suggested assessment mix for telephone sales agent
6 assessments · variable time. Suggested guide: adjust it to your process.
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Helps observe selling technique and the commercial drive of the role.
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Helps observe orientation toward commercial results and understanding of the business.
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Helps observe emotional handling and resilience under the pressure of the role.
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Helps observe impulse handling and calm in tense situations of the role.
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Helps observe clarity when communicating and the quality of dealings with others.
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Helps observe customer orientation and the quality of service.
ⓘ The exact mix and its fit are tuned by Kokoro with you. This mix is a guide, not a closed recipe.