Communication and Interpersonal Relationships

What it assesses

A set of 10 communication and interpersonal relationship competencies.

Competencies included (10)

• Active listening Measures the capacity to understand and respond to verbal information. It looks at attention, focus, empathy and the ability to ask relevant questions during conversations.
• Effective verbal expression Measures the ability to communicate verbally in a clear and persuasive way. It looks at consistency in conveying ideas, appropriate use of language and adaptability to different audiences. It is essential for roles involving presentations, negotiations and leadership.
• Written communication Measures the capacity to express oneself clearly in writing. It looks at structuring of ideas, appropriate use of language, and adaptability to purpose and audience. It is essential for roles that involve writing reports, emails and technical documents.
• Nonverbal communication Measures the ability to interpret and use nonverbal cues, such as gestures and facial expressions. It looks at the understanding and conveying of messages without words, and the capacity to build strong connections based on nonverbal communication.
• Negotiation Measures the capacity to handle conflicts, communicate and reach mutually beneficial agreements. It looks at the ability to understand needs and interests, manage pressure and generate creative solutions in negotiation scenarios.
• Presentation skills Measures the capacity to communicate persuasively in front of an audience, looking at content, structure, and verbal and nonverbal language. Essential for roles that require clear, effective presentations.
• Relationship building Measures the ability to establish strong working relationships, communicate, resolve conflicts and build alliances. Essential for roles that require collaboration and building trust within the team.
• Empathy Measures the ability to understand and resonate with the emotions and perspectives of others, looking at active listening and empathetic responses. Crucial for roles that require strong interpersonal and relational skills.
• Teamwork Measures the capacity to collaborate, communicate and resolve conflicts in a group setting, focusing on adaptability and promoting team cohesion. Essential for roles that demand constant interaction and collaboration.
• Networking skills Measures the capacity to build and maintain professional relationships, emphasizing effective communication and optimizing mutual benefit through one network. Essential for roles that demand constant interaction and building connections in the professional sphere.

Roles that use this test

Kokoro combines this test with others depending on the role. Some roles where it adds signal:

• Assess Ejecutivo comercial / account manager →
• Assess Administrativo de salud →
• Assess Administrativo de obra →
• Assess Administrativo escolar →
• Assess Recepcionista / admisión clínica →
• Assess Agente de cobranza telefónica →
• Assess Agente bilingüe (contact center) →
• Assess Agente de atención al cliente →

This test is part of Kokoro’s psychometric tests library, combinable by role. The test describes and provides a comparable signal; it is interpreted alongside other inputs and the human team decides.