Role
Floor Supervisor
The hiring challenge
Coordinates the floor team, resolves incidents, and keeps sales and service targets at the same time; an interview is no assurance of whether the person can order priorities at peak hour and lead people without losing the commercial focus.
What to assess
Team leadership, organization under pressure, customer orientation, and orientation to commercial results.
How we build the mix
A person with higher cognitive ability tends to learn faster, reason better and adapt to new problems. For this role it is a good base for the mix.
Related competencies confirm that this capable person can perform the specific functions of the role well, not just reason in the abstract.
A technical assessment (your own or digitized) verifies they can use the tools of the role. Or, as an alternative, DISC to learn the behavioral profile for the role.
Suggested assessment mix for floor supervisor
9 assessments · variable time. Suggested guide: adjust it to your process.
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Prioritizing and resolving incidents in real time calls for quick reasoning.
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Helps observe how they lead and develop the team in their charge.
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Helps observe order, prioritization, and follow-through under workload.
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Helps observe customer orientation and the quality of service.
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Helps observe orientation toward commercial results and understanding of the business.
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Helps observe clarity when communicating and the quality of interaction with others.
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Helps observe emotional handling and resilience under the pressure of the role.
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It is a leadership role; the leadership test gives signal on the conducting style.
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Answers for the floor's cash counts and shrinkage; an integrity control is advisable.
ⓘ The exact mix and its fit are tuned by Kokoro with you. This mix is a guide, not a closed recipe.