Role
Store salesperson / advisor
The hiring challenge
Hired in volume and with urgency; the commercial and service attitude that defines success on the floor almost never shows on the CV.
What to assess
Customer orientation, sales style and relational energy, to sort many applicants before interviewing the most promising.
How we build the mix
In this role the central filter is not the cognitive side, but disposition, the way people relate and self-control. The mix is built by prioritizing the role's competencies.
Related competencies confirm that this capable person can perform the specific functions of the role well, not just reason in the abstract.
A technical assessment (your own or digitized) verifies they can use the tools of the role. Or, as an alternative, DISC to learn the behavioral profile for the role.
Suggested assessment mix for store salesperson / advisor
6 assessments · variable time. Suggested guide: adjust it to your process.
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On the floor, whoever welcomes the person who only came to browse is the one who ends up selling; helps observe that willingness to serve.
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Closing the sale at the counter, adding an upsell and not letting the customer walk; helps observe the commercial drive with the public.
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Explaining a product clearly and treating even the difficult customer well; helps observe how they relate face to face in the store's day to day.
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Reading what each customer wants and connecting it to what gives the store margin; helps observe whether they think about results and not just about dispatching.
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A long day on their feet, a line at the till and an upset customer; helps observe who keeps a good manner when the floor gets complicated.
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A rotating catalog, new promotions every week and a till or system to learn; helps observe how quickly they get up to speed without slowing the sale.
ⓘ The exact mix and its fit are tuned by Kokoro with you. This mix is a guide, not a closed recipe.