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Communication and Interpersonal Relationships

A family of 10 competencies. Kokoro can combine several of them into an assessment tailored to the role, to build a comparable signal before interviewing.

• Written communication

  Measures the capacity to express oneself clearly in writing. It looks at structuring of ideas, appropriate use of language, and adaptability to purpose and audience. It is essential for roles that involve writing reports, emails and technical documents.

• Nonverbal communication

  Measures the ability to interpret and use nonverbal cues, such as gestures and facial expressions. It looks at the understanding and conveying of messages without words, and the capacity to build strong connections based on nonverbal communication.

• Relationship building

  Measures the ability to establish strong working relationships, communicate, resolve conflicts and build alliances. Essential for roles that require collaboration and building trust within the team.

• Empathy

  Measures the ability to understand and resonate with the emotions and perspectives of others, looking at active listening and empathetic responses. Crucial for roles that require strong interpersonal and relational skills.

• Active listening

  Measures the capacity to understand and respond to verbal information. It looks at attention, focus, empathy and the ability to ask relevant questions during conversations.

• Effective verbal expression

  Measures the ability to communicate verbally in a clear and persuasive way. It looks at consistency in conveying ideas, appropriate use of language and adaptability to different audiences. It is essential for roles involving presentations, negotiations and leadership.

• Networking skills

  Measures the capacity to build and maintain professional relationships, emphasizing effective communication and optimizing mutual benefit through one network. Essential for roles that demand constant interaction and building connections in the professional sphere.

• Presentation skills

  Measures the capacity to communicate persuasively in front of an audience, looking at content, structure, and verbal and nonverbal language. Essential for roles that require clear, effective presentations.

• Negotiation

  Measures the capacity to handle conflicts, communicate and reach mutually beneficial agreements. It looks at the ability to understand needs and interests, manage pressure and generate creative solutions in negotiation scenarios.

• Teamwork

  Measures the capacity to collaborate, communicate and resolve conflicts in a group setting, focusing on adaptability and promoting team cohesion. Essential for roles that demand constant interaction and collaboration.