Services and Hospitality Competencies
A family of 10 competencies. Kokoro can combine several of them into an assessment tailored to the role, to build a comparable signal before interviewing.
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Event management
Measures the ability to plan, organize and run events, coordinate logistical details and manage budgets.
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Knowledge of protocol and etiquette
Measures the capacity to apply appropriate social norms and protocols in work and professional contexts.
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Travel and tourism knowledge
Measures familiarity with essential concepts and terminology in the tourism industry.
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Food safety knowledge
Measures the understanding of safe practices and regulations in handling, storing and preparing food.
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Lodging services management
Measures the capacity to lead operations in accommodation establishments and ensure guest satisfaction.
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Food service management
Measures the capacity to run restaurant operations, optimizing the customer experience.
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Booking and scheduling skills
Measures the ability to coordinate and manage bookings and scheduling in the travel and hospitality industry.
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Selling skills in the hospitality industry
Measures the capacity to make effective sales by adapting to customer needs in hospitality settings.
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Handling complaints and solving problems in hospitality
Measures the ability to listen to, understand and resolve complaints in hospitality settings, ensuring customer satisfaction.
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Customer service in the hospitality industry
Measures the capacity to interact with customers in hospitality settings, solve problems and deliver positive experiences.