Role
Installation / Field Technician
The hiring challenge
Installs and repairs service at the customer's home. The problem is that the role combines technical skill with being the face of the company in the customer's house.
What to assess
Technical problem solving, customer relations, safety in the field, and learning new equipment.
How we build the mix
A person with higher cognitive ability tends to learn faster, reason better and adapt to new problems. For this role it is a good base for the mix.
Related competencies confirm that this capable person can perform the specific functions of the role well, not just reason in the abstract.
A technical assessment (your own or digitized) verifies they can use the tools of the role. Or, as an alternative, DISC to learn the behavioral profile for the role.
Suggested assessment mix for installation / field technician
5 assessments · variable time. Suggested guide: adjust it to your process.
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People with greater learning ability tend to adapt faster to new equipment and technologies.
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Helps observe the reasoning used to analyze data and spot what doesn't add up.
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Helps observe customer orientation and the quality of service.
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Helps observe the willingness to follow safety protocols, even under time pressure.
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Helps observe how quickly the person adapts to new processes, tools, and contexts in the role.
ⓘ The exact mix and its fit are tuned by Kokoro with you. This mix is a guide, not a closed recipe.