Role
Project / Account Manager
The hiring challenge
They sustain the project and the client relationship at the same time. The challenge is finding someone who leads the team and manages expectations without the quality or the account slipping.
What to assess
Leadership, project management, client relationship and communication.
How we build the mix
A person with higher cognitive ability tends to learn faster, reason better and adapt to new problems. For this role it is a good base for the mix.
Related competencies confirm that this capable person can perform the specific functions of the role well, not just reason in the abstract.
A technical assessment (your own or digitized) verifies they can use the tools of the role. Or, as an alternative, DISC to learn the behavioral profile for the role.
Suggested assessment mix for project / account manager
6 assessments · variable time. Suggested guide: adjust it to your process.
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People with greater reasoning capacity tend to anticipate project and client risks better.
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Helps observe the ability to plan resources, timelines and project progress.
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Helps observe how they lead and develop the team in their charge.
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Helps observe customer orientation and the quality of service.
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Helps observe clarity when communicating and the quality of how they treat others.
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Project management is usually supported by planning tools.
ⓘ The exact mix and its fit are tuned by Kokoro with you. This mix is a guide, not a closed recipe.