Role
Store Supervisor (Pharmacy)
The hiring challenge
Runs the store balancing patient service, sales targets, and the strict control a pharmacy demands; an interview is no assurance of whether the person can lead the team while sustaining service, sales, and integrity in handling the till and medications.
What to assess
Team leadership, customer and commercial orientation, integrity over till and stock, and organization.
How we build the mix
A person with higher cognitive ability tends to learn faster, reason better and adapt to new problems. For this role it is a good base for the mix.
Related competencies confirm that this capable person can perform the specific functions of the role well, not just reason in the abstract.
A technical assessment (your own or digitized) verifies they can use the tools of the role. Or, as an alternative, DISC to learn the behavioral profile for the role.
Suggested assessment mix for store supervisor (pharmacy)
9 assessments · variable time. Suggested guide: adjust it to your process.
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Balancing service, sales, and control at once calls for reasoning.
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Helps observe how they lead and develop the team in their charge.
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Helps observe customer orientation and the quality of service.
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Helps observe orientation toward commercial results and understanding of the business.
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Helps observe signals of probity in a role with access to money or sensitive information.
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Helps observe order, prioritization, and follow-through under workload.
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Helps observe clarity when communicating and the quality of interaction with others.
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A leadership role: the leadership test gives signal on the conducting style.
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Answers for the till, stock, and controlled medications; integrity controls are central.
ⓘ The exact mix and its fit are tuned by Kokoro with you. This mix is a guide, not a closed recipe.