Role
Functional Specialist
The hiring challenge
They translate the client's processes into a system configuration that works; the interview does not show whether they combine technical-functional depth with the ability to understand the client's business and explain solutions to non-technical users.
What to assess
Critical thinking, digital/functional skills, communication with the client and continuous learning.
How we build the mix
A person with higher cognitive ability tends to learn faster, reason better and adapt to new problems. For this role it is a good base for the mix.
Related competencies confirm that this capable person can perform the specific functions of the role well, not just reason in the abstract.
A technical assessment (your own or digitized) verifies they can use the tools of the role. Or, as an alternative, DISC to learn the behavioral profile for the role.
Suggested assessment mix for functional specialist
8 assessments · variable time. Suggested guide: adjust it to your process.
-
Modeling processes and resolving functional gaps requires reasoning.
-
Helps observe the reasoning to analyze data and detect what does not add up.
-
Helps observe ease with the digital tools specific to the role.
-
Helps observe clarity when communicating and the quality of how they treat others.
-
Helps observe customer orientation and the quality of service.
-
Helps observe how quickly they adapt to new processes, tools and contexts of the role.
-
Helps observe the ability to plan resources, timelines and project progress.
-
Confirms ease with the enterprise systems they configure day to day.
ⓘ The exact mix and its fit are tuned by Kokoro with you. This mix is a guide, not a closed recipe.