Role
Call Center Sales Supervisor
The hiring challenge
The supervisor holds the results of a large, rotating team in a high-pressure, wearing environment. Their big challenge is to motivate and retain: pushing only for the target accelerates turnover and aggressive selling. The classic hiring mistake is the former star salesperson who can't develop people or read the team's climate.
What to assess
Motivating leadership under high pressure, developing the sales force, and managing climate to retain.
How we build the mix
A person with higher cognitive ability tends to learn faster, reason better and adapt to new problems. For this role it is a good base for the mix.
Related competencies confirm that this capable person can perform the specific functions of the role well, not just reason in the abstract.
A technical assessment (your own or digitized) verifies they can use the tools of the role. Or, as an alternative, DISC to learn the behavioral profile for the role.
Suggested assessment mix for call center sales supervisor
7 assessments · variable time. Suggested guide: adjust it to your process.
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a faster grasp of the role and better handling of the team management they didn't face as salespeople
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Helps observe how they lead and develop the team in their charge.
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Helps observe orientation toward commercial results and understanding of the business.
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Helps observe clarity when communicating and the quality of interaction with others.
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Helps observe emotional handling and resilience under the pressure of the role.
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Helps observe the ability to set limits and hold decisions without escalating conflict.
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adds signal on the leadership style under high pressure
ⓘ The exact mix and its fit are tuned by Kokoro with you. This mix is a guide, not a closed recipe.